Due to the perishable nature of food products, we do not accept returns on opened, consumed, or used items. All sales of food products are final unless the product is damaged, incorrect, or defective upon arrival.

How to report an issue

If you receive a damaged, incorrect, or defective order, please contact us within 48 hours of delivery with the following:

• Your order number
• A description of the issue
• Clear photographs of the affected products and packaging

We will review your claim and, at our discretion, arrange a replacement or issue a store credit. We do not offer cash refunds on orders where the customer has simply changed their mind.

Missing items

If an item is missing from your order, please contact us within 48 hours of delivery with your order number and we will resolve the issue promptly.

We ship chocolate products in standard packaging without refrigeration. We are not liable for melting caused by high ambient temperatures during transit. If you are ordering chocolate during warm weather, please select express shipping to minimise transit time.

If express shipping was selected and the product arrived melted due to a carrier delay, please contact us with evidence and we will assess the claim.

If a product becomes unavailable after your order is placed, we will contact you by email to offer a suitable substitute or a refund for that item. The remainder of your order will be dispatched as normal.

Orders may be cancelled within 24 hours of placement, provided they have not yet been picked and packed. Please contact us immediately with your order number to request a cancellation. Once an order has been dispatched, it cannot be cancelled.

Approved refunds are processed to the original payment method within 5–10 business days. Processing times may vary depending on your payment provider.